Privacy Policy

Effective Date: 01/07/2025
Last Updated: 01/07/2025

Sherpa is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform and related services.

1. What We Collect

We may collect the following types of personal information from you:

• Full name

• Email address

• Phone number

• Business name and details

• Buyer/seller enquiry history

• Communication preferences

• IP address and usage data (via cookies)

• Identity verification documents (e.g., licences or company registrations)

• Other information you voluntarily provide, including uploaded files, forms, or messages submitted through our platform

2. How We Collect It

We collect personal information when you:

• Register or create an account on Sherpa

• Submit an enquiry about a business

• Complete a confidentiality agreement (NDA)

• Provide documents or updates as a seller

• Interact with our platform or support team

• Access content or respond to marketing emails

• Use AI-generated forms or tools within the platform

We may also collect information from indirect sources such as:

• Publicly available records

• Social media platforms

• Advertising networks or integrations

• Third-party services (e.g., brokers or partners) 

3. How We Use Your Information

We use your personal information to:

• Provide, personalise, and manage our services

• Match buyers and sellers more effectively

• Facilitate secure communication between parties

• Deliver marketing materials (you may opt out at any time)

• Comply with legal obligations and risk controls

• Improve platform functionality, including our AI-assisted tools

• Conduct analytics and platform diagnostics

Your information will only be used for the purposes for which it was collected, or for a related purpose that you would reasonably expect (in line with Australian Privacy Principle 6).

4. Who We Share It With

We may share your personal information with:

• Affiliated companies (e.g. partner brokers)

• Technology service providers (e.g., hosting, AI support)

• Cloud storage providers and analytics platforms

• Buyers and sellers where a transaction is being facilitated

• Regulatory bodies where required by law
  
  

All data sharing is conducted in accordance with the Privacy Act and limited to what is reasonably necessary to provide our services.

5. Storage and Security

Your information is stored securely using industry-standard protections. We take reasonable steps to:

• Prevent unauthorised access, misuse, or loss

• Secure your data with encryption and access controls

• Ensure accuracy and update information when necessary

• Destroy or de-identify information when no longer required

Some data may be stored using trusted cloud providers such as AWS or Google Cloud, which may host servers overseas.

6. Your Rights

You have the right to:

• Request access to your personal information

• Correct inaccurate or outdated information

• Withdraw consent for marketing communications

• Request deletion of your data (subject to legal obligations)

• Object to certain processing or request human review in cases of automated decision-making

To exercise your rights, contact us at admin@sherpabusinesssales.com.au

7. Cookies and Analytics

We use cookies and tracking tools such as Google Analytics and Meta Pixel to enhance user experience, monitor performance, and inform marketing.

You can manage cookie preferences via your browser settings. We recommend implementing a cookie consent banner on our website for added transparency and compliance.

8. Overseas Disclosure

Sherpa does not routinely disclose information overseas. However, some data may be processed or stored by third-party providers (e.g., cloud or SaaS platforms) in jurisdictions such as the United States or Europe.

Where disclosure is necessary, we take reasonable steps to ensure that foreign recipients comply with Australian privacy laws (APP 8).

9. Changes to This Policy

We may update this policy from time to time. We encourage you to review this policy regularly. Significant changes will be posted on our website with an updated effective date.

10. Contact Us

For questions or complaints about your privacy, please contact:

Privacy Officer – Sherpa Business Sales
Email: admin@sherpabusinesssales.com.au
Phone: 1300 032 191
Address: PO Box 5459, Maroochydore BC QLD 4558